Return and Refund Policy

Effective Date: 05/10/2020

Returns

Thank you for shopping at Puppy Joy! If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a return.

Eligibility for Returns

• The item must be unused, in its original packaging, and in the same condition as received.
• A valid proof of purchase (order confirmation or receipt) is required.
• Certain items, such as personalized or perishable goods, are not eligible for returns.

How to Initiate a Return

To initiate a return, please contact our customer service team at:

Provide your order number, details of the item, and the reason for return. Once your request is approved, we will provide further instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original method of payment.

Refund Timeline

• Refunds may take up to 5-7 business days to reflect in your bank account, depending on your bank or card issuer.

Non-Refundable Items

• Gift cards
• Personalized or custom-made items
• Perishable goods

Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Thank you for choosing Puppy Joy. We value your satisfaction and strive to make your shopping experience enjoyable!